Fantastic professional service! A little difficult to get an appointment but it's the time of year & the fact they are so knowledgeable. 2 guys came out & were very efficient & polite. Even went above and beyond to save a turtle that was enjoying my pool a little too much.read more
I wouldn't buy a hot tub anywhere else. Everything they sell is quality and most importantly they back it up with prompt expert service. When you buy a spa you need to consider service...because you will need it eventually. Arvidson's excels at service and maintenance.read more
Have been using Arvidson Pool in Crystal Lake for several years, extremely professional and helpful both on the phone and in person. Have needed them in a couple of emergency situations and they have been able to accommodate in a timely fashion. Keep up the good workread more
We got an above ground pool from a friend and it was the first time for us to ever have one. We set it up as a Salt Pool - so a lot more involved in the learning process. Arvidson's made it easy for us to bring a sample and they tell us exactly what to do. Its our second year and our pool is clear and clean! As a small business owner of Remke's Garage, we know reviews and word of mouth is important. We hope that you will consider using Arvidson's for your spa and pool needs!read more
We had amazing customer service when our hot tub broke. The part was difficult to get at and almost needed to be sent to the shop and taken apart for hundreds of dollars but Jim creatively found a solution to fix it it the freezing cold rain. It works great!! I cannot say enough about this young man. He provided excellent customer service by fixing the hot tub and recommended other services that would be helpful for my son who has mobility issues. Great service!! Great company!!read more
We have had our house Christmas lights put up by Arvidson for the past few years and absolutely love the lights as well as the service they provide. They do a great job and are great so work with.read more
It’s been just over a year that we brought our Calderra Niagara Spa. We don’t like it, we LOVE it. It has been one of the best purchases we ever made. We put it on our upper deck so that we could use it without going too far from our back door in the winter. We use it all the time.
The buying process was wonderful. We had gone to other places that sell hot tubs and we always felt pressured to buy now. Not so with Arvidson. When we walked in the front door we were shown the models on the floor and never pressured to buy one. All our questions were answered and then we were left to wander the store and discuss our options.
Arvidson came by the house to check out our space to ensure we could put a hot tub where we wanted to and after a few more visits to the store we made our purchase.
Everyone at Arvidson has been terrific. They don’t just sell you a unit then forget about you. They helped me understand the chemisty of the spa water and also they offer free on-going water testing.
We would recommend Arvidson Pools & Spas to anyone that wants to purchase a Hot Tub. Thank you Arvidson! Yvonne & Bud B.read more
I can say that Arvidsons cares for there
Clients. When it comes to pool water maintenance they are the best. Since I started with them I have never had a problem.
The go to chemist, Nadene made my life a lot
Arvidson Pools and Spas are my go to for my pool needs. They are experienced, friendly and always so helpful for any of my needs, large or small. They have top, state of the art chemical analysis to always keep my pool in balance. They have pool school to teach you how to maintain your pool yourself, or offer great service to help take that burden off to keep your pool sparkling clean and running perfectly. I am so grateful to them!read more
I would highly recommend this company even though another company they recommended for deck work did sub standard work at my home. When made aware of the problem, Arvidson Pools stepped up and helped me as much as they could to correct the problem. It took awhile to deal with all the issues as they had to pull their own quality workers (thank you Kelly!) off other jobs to address mine. In short, it is not what companies do when things go well, it is what they do when things do not.read more
We've had our spa for almost a year and have been so pleased with it and the service we have received from Arvidson. Can't say enough good things about the folks who work at this fine business. A family-owned business that takes excellent care of its customers.read more
We bought our hot tub from and that was a good experience, but their on going service is what separates them. It is so rare to find a service company that is always on time, they do what they say they will do, are always doing the right thing by you - they are just great to deal with.read more
Arvidson did a great job installing my pool. They insisted that everything be perfect and we are very happy with the pool. The stores are great too. Friendly and helpful. I highly recommend them for anything pool related. They know what they are doing.read more
Twenty years ago we had a new pool put in and chose Ardvison at the time and enjoyed that pool & process. Anytime we needed work or advice they were our go to people. Four years ago we moved up to Lake Geneva and bought a home with an existing older pool. This pool needed a new liner right away and new pool filter equipment. Once again we turned to Ardvisons to do this work which they did so efficiently we were up and running the first summer. Now this year we decided to do an entire decking/ coping upgrade! This being s bigger financial investment we had Ardvisons up once again and Doug Marunde helped design and advised us on our new decking! This totally changed the look of our old pool and we love the curvy design the Doug helped us plan. Because I am never happy until the pool is up and running each spring Doug got many messages from me ( we actually had snow delays during this spring). Doug and his team patiently field my questions. When it was finally start up the equipment day and we couldn’t get it going Doug showed up at 7 am on a Sunday to figure it out. Perhaps a long review but we have a long history with Ardvisons and would give them more than a 5 star if we could. Even have my new neighbors using them for there liners. Integrity and efficiency have earned them our trust!read more
I am new to Illinois and moved into a house recently with a defective pool pump and filter and obviously had trouble trying to get the pool opened. Arvidson Pools & Spas responded quickly to my inquiries with a quote.
I want to thank Arvidson for getting Carlos out to install my new pump and filter. I must say that Carlos did a great job and did it neat and tidy. I can now get my pool up and running properly and hope to have it fully clear by the time my guests arrive tomorrow afternoon. I will be in touch with you at the end of the season to have the pool closed properly.
Thank you again.read more
Tim and Jim installed my pool cover perfectly!! The nicest service guys I have dealt with in a long time! Thanks to Peter the service manager to ordering and scheduling the job !! They will be getting my business from now on! Thank you so much!read more
We bought a hot tub a little over a year ago. We haven't had any issues. Autum sold us ours and just recently sold one to my co-worker Chuck Fish. Thanks to Autum for her great service and for the referral credit.read more
We purchased a Caldera spa from Arvidsons and are very glad we did. Autum was the sales rep and did an outstanding job in guiding us to the correct spa for us. She was very knowledgeable and everything went very smooth. She followed up the sale with an orientation at our house once the spa was installed and powered. I would highly recommend them.read more
Bought ours last week. Delivery went smooth, Had an issue in the beginning called right away and a tech called us back and walked us through the process which fixed the problem right away. Autum came to the house and gave us a tutorial on chemicals and how to properly use the spa! Customer service has been great so far!read more
I had called about a leak in my spa. They spent a lot of time looking for the source. Once the jets were started they saw that the problem was a pump that had frozen up. replaced and running same day. Thanks.read more
We put our tub on reserve at the beginning of summer and had to hold off on delivery and installation until late October because we were rebuilding our deck - Autumn was very patient with us on that, and also very helpful figuring out installation and the proper way to get everything filled up. Love the spa, absolutely would recommend.read more
I have had 2 experiences with Arvidson Pool & Spa's. First time purchasing a Hot Tub, Shelly was phenomenal, showed and explained all of the different types asked what we were looking for. The delivery was smooth and the guys were great. I ended up moving 3 years later and had to get rid of my hot tub. Arvidson's took my hot tub on consignment. Everything was explained in detail, they picked it up, cleaned it and before they could get it on their showroom floor they sold it. I have recommended them to others and would do business with them again. Wonderful company and very customer friendly.read more