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What Our Customers Say
View all feedback for Arvidson Pools & Spas
Google Rating
4.6 D R Elzinga
03:22 08 Mar 18
I had called about a leak in my spa. They spent a lot of time looking for the source. Once the jets were started they saw that the problem was a pump that had frozen up. replaced and running same day. Thanks.read more
Kelli Munroe
23:40 30 Jun 17
I have had 2 experiences with Arvidson Pool & Spa's. First time purchasing a Hot Tub, Shelly was phenomenal, showed and explained all of the different types asked what we were looking for. The delivery was smooth and the guys were great. I ended up moving 3 years later and had to get rid of my hot tub. Arvidson's took my hot tub on consignment. Everything was explained in detail, they picked it up, cleaned it and before they could get it on their showroom floor they sold it. I have recommended them to others and would do business with them again. Wonderful company and very customer friendly.read more
Brian Kelly
17:15 05 Jan 18
Excellent service and expertise. All good with my hot tub as a result of listening to them and buying their suggested products.
Kate Samuels
20:25 08 Nov 17
We put our tub on reserve at the beginning of summer and had to hold off on delivery and installation until late October because we were rebuilding our deck - Autumn was very patient with us on that, and also very helpful figuring out installation and the proper way to get everything filled up. Love the spa, absolutely would recommend.read more
chuck fish
15:33 31 Mar 18
Bought ours last week. Delivery went smooth, Had an issue in the beginning called right away and a tech called us back and walked us through the process which fixed the problem right away. Autum came to the house and gave us a tutorial on chemicals and how to properly use the spa! Customer service has been great so far!read more
Ray Phillips
02:45 11 Apr 18
We purchased a Caldera spa from Arvidsons and are very glad we did. Autum was the sales rep and did an outstanding job in guiding us to the correct spa for us. She was very knowledgeable and everything went very smooth. She followed up the sale with an orientation at our house once the spa was installed and powered. I would highly recommend them.read more
Keith Sova
00:09 20 Apr 18
We bought a hot tub a little over a year ago. We haven't had any issues. Autum sold us ours and just recently sold one to my co-worker Chuck Fish. Thanks to Autum for her great service and for the referral credit.read more
Linda Johnson
19:49 03 May 18
Tim and Jim installed my pool cover perfectly!! The nicest service guys I have dealt with in a long time! Thanks to Peter the service manager to ordering and scheduling the job !! They will be getting my business from now on! Thank you so much!read more
Kevin B
18:02 23 May 18
Everybody is freindly in here, and they test your water for you to tell you exactly what you need to do, Stephanie is always very helpful, thanks for helping me keep my pool enjoyable! -K
xx yy
20:59 03 Jun 18
Great Staff and products. That's why they have been in business for 60 years. Been going there for 15+ years. A lot of wannabes out there but they don't compare to this company A+++.
h curneen
23:44 28 Jun 18
I am new to Illinois and moved into a house recently with a defective pool pump and filter and obviously had trouble trying to get the pool opened. Arvidson Pools & Spas responded quickly to my inquiries with a quote.I want to thank Arvidson for getting Carlos out to install my new pump and filter. I must say that Carlos did a great job and did it neat and tidy. I can now get my pool up and running properly and hope to have it fully clear by the time my guests arrive tomorrow afternoon. I will be in touch with you at the end of the season to have the pool closed properly.Thank you again.read more
Beth Kreutziger
00:01 07 Jul 18
Twenty years ago we had a new pool put in and chose Ardvison at the time and enjoyed that pool & process. Anytime we needed work or advice they were our go to people. Four years ago we moved up to Lake Geneva and bought a home with an existing older pool. This pool needed a new liner right away and new pool filter equipment. Once again we turned to Ardvisons to do this work which they did so efficiently we were up and running the first summer. Now this year we decided to do an entire decking/ coping upgrade! This being s bigger financial investment we had Ardvisons up once again and Doug Marunde helped design and advised us on our new decking! This totally changed the look of our old pool and we love the curvy design the Doug helped us plan. Because I am never happy until the pool is up and running each spring Doug got many messages from me ( we actually had snow delays during this spring). Doug and his team patiently field my questions. When it was finally start up the equipment day and we couldn’t get it going Doug showed up at 7 am on a Sunday to figure it out. Perhaps a long review but we have a long history with Ardvisons and would give them more than a 5 star if we could. Even have my new neighbors using them for there liners. Integrity and efficiency have earned them our trust!read more
Marcus Lamp
17:48 25 Jul 18
The guys at arvidson are always very helpful with all of our pool and hot tub needs.
Cassandra Lewis
18:16 25 Jul 18
Tried other places for a hot tub, this had the best deal, best hottub for what we wanted and great service
M Lee
21:00 05 Aug 18
Arvidson did a great job installing my pool. They insisted that everything be perfect and we are very happy with the pool. The stores are great too. Friendly and helpful. I highly recommend them for anything pool related. They know what they are doing.read more
Bret Matthews
17:42 28 Aug 18
We bought our hot tub from and that was a good experience, but their on going service is what separates them. It is so rare to find a service company that is always on time, they do what they say they will do, are always doing the right thing by you - they are just great to deal with.read more
Polly Nash
18:36 01 Oct 18
We've had our spa for almost a year and have been so pleased with it and the service we have received from Arvidson. Can't say enough good things about the folks who work at this fine business. A family-owned business that takes excellent care of its customers.read more
Linda Moreno
20:42 22 Oct 18
Have been dealing with them for 5 years and they are the best, especially Jimmy. Very supportive and always prompt to answer questions.
Sharon Szeszycki DDS
00:34 12 Nov 18
I would highly recommend this company even though another company they recommended for deck work did sub standard work at my home. When made aware of the problem, Arvidson Pools stepped up and helped me as much as they could to correct the problem. It took awhile to deal with all the issues as they had to pull their own quality workers (thank you Kelly!) off other jobs to address mine. In short, it is not what companies do when things go well, it is what they do when things do not.read more
Dan Buonopane
20:46 12 Nov 18
Great service! Typically we go to the one in the St. Charles area and they are always very helpful. Also very responsive if you send an online request which is great! Great customer service.
Eve Perry
01:00 16 Nov 18
Arvidson Pools and Spas are my go to for my pool needs. They are experienced, friendly and always so helpful for any of my needs, large or small. They have top, state of the art chemical analysis to always keep my pool in balance. They have pool school to teach you how to maintain your pool yourself, or offer great service to help take that burden off to keep your pool sparkling clean and running perfectly. I am so grateful to them!read more
Mark Frank
17:47 19 Nov 18
I can say that Arvidsons cares for there
Clients. When it comes to pool water maintenance they are the best. Since I started with them I have never had a problem.
The go to chemist, Nadene made my life a lot
Easier!!!read more
Three Locations to Serve You
Crystal Lake
3209 South Route 31
Crystal Lake, IL 60012
Phone: (815) 459-0660
Fax: (815) 459-1733
Palatine
2222 Rand Road
Palatine, IL 60067
Phone: (847) 359-4490
Fax: (847)359-4492
St. Charles
(Hot Spring Spas of Fox Valley)
1880 Lincoln Highway
St. Charles, IL 60174
Phone: (630) 377-2655
Fax: (630) 377-2688
Retail Store Hours
MON and WED-FRI: 10 am - 6 pm
TUE: Closed
SAT & SUN: 10 am - 4 pm
SUN: 10 am - 4 pm
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Ringing in the Season
/in Health and Wellness /by ArvidsonsCreate New Holiday Traditions In a Hot Tub
Twinkling lights, holiday gatherings, and the spirit of the season are in abundance all around us. This time of year evokes a feeling of peace and well being. Wouldn’t it be great if you could have this feeling all year long? Well, you can! Read more
Thanks for Making 2018 A Fantastic Anniversary Year!
/in News /by ArvidsonsAs Arvidson Pools & Spas closes in on its 60th year of business, we recognize that it wouldn’t have been possible without you!
Thank you for your support, kindness, and giving us the opportunity to serve your backyard living needs. Thanks for making 2018 a fantastic anniversary year! Read more
Give (and Get) the Gift of Renewal This Holiday Season
/in Health and Wellness /by ArvidsonsIt’s here — that time of year when you start thinking about what to give, get and do for the holidays. Read more
Making Family Connections
/in Health and Wellness /by ArvidsonsDo you ever feel like there’s never enough time in the day especially when it comes to connecting with your family? Are you so busy that quality time is just wishful thinking?
Let’s look at the benefits of a hot tub for making family connections. Read more
Six Ideas to Make Your Winter Hot Tub Experience Magical
/in Hot Tub Care, Specials /by ArvidsonsWinter is coming with frosty temperatures, white snow-covered landscapes and cheerful holiday gatherings with friends and family. Read more