Outstanding Service Award from Hot Spring® Spas

Watkins Service Award Presentation 2015-res

Arvidson Pools & Spas Receives Outstanding Service Award from HotSpring® Spas

Arvidson Pools & Spas, a local hot tub retailer based in Crystal Lake, was recognized as a 2014 Retail Excellence award winner for Outstanding Service Department by Hot Spring® spas, the world’s number one-selling brand of hot tubs. Arvidson Pools & Spas was honored at the 2015 Hot Spring Kick-Off meetings, which were held in January.

“Arvidson Pools & Spas, earned this distinguished award from among all Hot Spring retailers in North America for their exceptional achievement in providing excellent service to their customers,” says Mike Dunn, Executive Vice President of Hot Spring Spas. “They exemplify what a Hot Spring Dealer Service Department should strive to become. Their knowledgeable and professional Service Team is among the very best in our industry. But this team never takes their experience and skills for granted…they are always focused on getting better by attending training and attentively listening to their customer feedback to assure they consistently provide the very best service experience.”

“A hot tub is a personal care product that makes a significant difference in the quality of life of our customers and helps them spend quality time with the people they love,” said Dennis Marunde, owner of Arvidson Pools & Spas. “This award is an affirmation that we are serving our customers here in Crystal Lake, Palatine, and St. Charles with excellent service. It motivates us to continue to provide the absolute best customer experience, and to help even more people discover the many benefits of hot tubbing.”

Arvidson Pools & Spas is a family-owned and operated business since 1958. Our expanded business family includes a very knowledgeable and competent staff of swimming pool, hot tub, and residential water treatment professionals. Retail stores are located in Crystal Lake, Palatine, and St. Charles.

Watkins Manufacturing is the world’s leading manufacturer of hot tubs world-wide with more than 1 million hot tubs sold. Hot Spring Spas are sold through an independent network of dealers across North America and in more than 70 countries around the world. Watkins is a division of Masco Corporation, a Fortune 500 company whose trusted home brands include Delta faucets, KraftMaid cabinets, and Behr paint.