Caldera Utopia

Arvidson Stores Recognized by Industry

What a great way to start 2020!  We are honored to share some great news with our customers and our community.  Arvidson stores are recognized this year by industry!

During recent industry events, Arvidson Pools & Spas received the following awards:

Midwest APSP 2019 Retail Excellence Award

Each of our stores in Crystal Lake, Palatine, and St. Charles received this award. It was open to swimming pool and hot tub companies in 14 states across the midwest.  the APSP judged companies on:

  • Their Google review scores

  • Employee training procedures

  • Community involvement

  • Ease of use on the website, and more

“A positive customer experience is the foundation of everything we do,” said Dennis Marunde, president of Arvidson Pools & Spas. “Our 4.6 Google rating from nearly 200 reviews across all of our stores says more than I ever could about our great Arvidson team!”

The Association of Pool & Spa Professionals (APSP) is an industry trade association with over 3,500 member companies, including swimming pool builders, pool service companies, retailers, distributors and manufacturers.

Caldera Award

Mike Dunn, Executive Vice President of Watkins Wellness, Jami Switzer, Marketing Manager of Arvidson Pools & Spas, Nadine Nuzzo, Retail Division Manager of Arvidson Pools & Spas, Dennis Marunde, President of Arvidson Pools & Spas, Steve Stigers, Vice President of Sales, North America, Watkins Wellness, and Steve Hammock, President, Watkins Wellness

2019 Showroom Design by Watkins Wellness

Each January, hot tub retailers from around the world gather at the Caldera Spas national conference.  In addition to sharing industry and product updates, Watkins Wellness (makers of Caldera and Hot Spring Spas) present their picks for the best of the best.

Here’s what Steve Stigers, Vice President of Sales in North America, had to say when presenting the award:

“Big or small, winners of this next award make you say ‘Wow’ when you walk into their showroom. The Showroom Design award recognizes extraordinary attention to detail and that “special something” that you feel as soon as you enter the doors. This year’s winner is a textbook example of these qualities – including the “Wow” factor and a true feeling of welcome, wellness, trust and relaxation.”

We just completed major renovations to each of our three showrooms in the following ways:

  • Changing the traffic patterns

  • We upgraded our overall infrastructure within each location by adding:

    • All new LED lighting throughout the buildings

    • New energy efficient windows

    • New HVAC systems

    • Efficient plumbing fixtures in our beautiful customer restrooms

By doing this we improved the overall customer experience as well as reduced our carbon footprint.  A

As a result of our ongoing e-commerce activities, we encourage our customers to take advantage of our convenient “shop online; pickup in-store” service.Caldera Award

This serves to increase the ease and speed of our customers’ experience in our showrooms and continues to support the overall value that we offer our local client base. Customers using this service can easily identify their orders in a specially designed location within each of our stores.

Another upgrade includes new electronic signs. Passing traffic can see helpful messaging about promotions, store hours, and seasonal messages.  The signs make the stores easy to locate on busy thoroughfares.

Plus, they feature our friendly penguin mascot as an easily recognized symbol of the fun products that you find inside our stores!

To Conclude

In 2018, Arvidson Pools & Spas celebrated its 60th Anniversary of making life better at home for our customers.

From quality custom in-ground pool construction to  three retail locations offering Caldera hot tubs, Hydropool swim spas, and Finnleo saunas, we have what you need to turn your backyard into a full-year wellness retreat.

Our fully trained pool and spa technicians will quickly and efficiently provide repair and maintenance service so you can enjoy your time in the water.  We also offer free, computerized water testing and chemicals to keep your pools and spas in perfect condition.

During the holidays, we offer seasonal holiday light installation as a franchisee of Christmas Decor.

Ready to learn more? Stop by and see us today!